Scope of Application
Article1. Contracts for Accommodation and related agreements to be entered between this Hotel and the Guest shall be subject to these Terms and Conditions.
Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
2. In the case when the Hotels has entered into a special contract with the Guest insofar as such a special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.
2. In the case when the Hotels has entered into a special contract with the Guest insofar as such a special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.
Application for Accommodation Contracts
Article2. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars.
(1) Name of the Guest(s);
(2) Date of accommodation and estimated time of arrival;
(3) Accommodation Charges(based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1);
and
(4) 1. Offer’s name and telephone number; and
2. Payer’s name, telephone number and address.
(5) Other particulars deemed necessary by the Hotel.
2. In the case when the Guest requests, during his stay, an extension of the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such a request is made.
(1) Name of the Guest(s);
(2) Date of accommodation and estimated time of arrival;
(3) Accommodation Charges(based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1);
and
(4) 1. Offer’s name and telephone number; and
2. Payer’s name, telephone number and address.
(5) Other particulars deemed necessary by the Hotel.
2. In the case when the Guest requests, during his stay, an extension of the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such a request is made.
Conclusion of Accommodation Contract, etc.
Article3. A contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same not apply where it has been proved that the Hotel has not accepted the application.
2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and third for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
4. When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.
2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and third for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
4. When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.
Special Contracts Requiring No Accommodation Deposit
Article 4 Notwithstanding the provisions of Paragraph 2 of the preceding Article, our Hotel may enter into a special contract requiring no application deposit after the Contract has been concluded.
2. If, at the time of accepting an application for an Accommodation Contract, the Hotel has not requested the payment of the application fee as stipulated in Paragraph 2 of the preceding Article and/or has not specified the due date for the payment of the application fee, it shall be treated as having accepted a special contract as stipulated in the preceding Paragraph.
2. If, at the time of accepting an application for an Accommodation Contract, the Hotel has not requested the payment of the application fee as stipulated in Paragraph 2 of the preceding Article and/or has not specified the due date for the payment of the application fee, it shall be treated as having accepted a special contract as stipulated in the preceding Paragraph.
Refusal of Accommodation Contracts
Article5. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following cases:
(1) When the application for accommodation does not conform with provisions of these and Conditions;
(2) When the Hotel is fully booked and no room is available;
(3) When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation;
(4) When the Guest seeking accommodation can be clearly detected as carrying an infectious disease;
(5) When the Hotel is requested to assume an unreasonable burden in regard to his accommodation;
(6) The accommodators who is supposed to stay in the hotel puts forward unreasonable complaints and demands, he/she is deemed to be in danger of disturbing the stable order of the hotel;
(7) When the Hotel is unable to provide accommodation due to natural calamities, dysfunctions of the facilities and/or other unavoidable causes;
(8) When the Guest seeking accommodation is consider to be corresponding to the following ①to③.
① Gang group, gang group semiregular members or gang member related persons and other antisocial forces.
② When a corporate body or other organization where gang groups or gang members control business activities.
③ In a corporate body which has persons relevant to gang member in its board member.
(9) When a person requesting Hotel accommodations, is obviously intoxicated and could cause annoyance to other guests or when a person is behaving in such a manner as to be an annoyance to other guests (The Osaka Prefecture Ordinance).
(10) When a person who intends to stay is clearly deemed to have no payment capacity.
(1) When the application for accommodation does not conform with provisions of these and Conditions;
(2) When the Hotel is fully booked and no room is available;
(3) When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation;
(4) When the Guest seeking accommodation can be clearly detected as carrying an infectious disease;
(5) When the Hotel is requested to assume an unreasonable burden in regard to his accommodation;
(6) The accommodators who is supposed to stay in the hotel puts forward unreasonable complaints and demands, he/she is deemed to be in danger of disturbing the stable order of the hotel;
(7) When the Hotel is unable to provide accommodation due to natural calamities, dysfunctions of the facilities and/or other unavoidable causes;
(8) When the Guest seeking accommodation is consider to be corresponding to the following ①to③.
① Gang group, gang group semiregular members or gang member related persons and other antisocial forces.
② When a corporate body or other organization where gang groups or gang members control business activities.
③ In a corporate body which has persons relevant to gang member in its board member.
(9) When a person requesting Hotel accommodations, is obviously intoxicated and could cause annoyance to other guests or when a person is behaving in such a manner as to be an annoyance to other guests (The Osaka Prefecture Ordinance).
(10) When a person who intends to stay is clearly deemed to have no payment capacity.
Right to Cancel Accommodation Contract by the Guest
Article 6 The Guest may cancel the Accommodation Contract by notifying the Hotel.
2. In the event that the Guest cancels the Accommodation Contract in whole or in part due to reasons attributable to the Guest (except in the event that the Hotel has specified a due date for the application fee and requested payment in accordance with the provisions of Article 3, Paragraph 2 and the Guest has cancelled the Accommodation Contract prior to such payment), the Hotel shall charge a penalty as listed in Attached Table 2 (※). However, in the event that the Hotel has accepted a special contract as set forth in Article 4, Paragraph 1, this shall apply only when the Hotel has notified the Guest of the obligation to pay the penalty when the Guest cancels the Accommodation Contract, in accepting such special contract.
3. If a Guest does not arrive by 8 p.m. on the day of accommodation without contacting the Hotel (or by two hours after the expected time of arrival if the Guest has stated such time in advance), the Hotel may regard the Accommodation Contract as having been cancelled by the Guest and proceed with the matter accordingly.
2. In the event that the Guest cancels the Accommodation Contract in whole or in part due to reasons attributable to the Guest (except in the event that the Hotel has specified a due date for the application fee and requested payment in accordance with the provisions of Article 3, Paragraph 2 and the Guest has cancelled the Accommodation Contract prior to such payment), the Hotel shall charge a penalty as listed in Attached Table 2 (※). However, in the event that the Hotel has accepted a special contract as set forth in Article 4, Paragraph 1, this shall apply only when the Hotel has notified the Guest of the obligation to pay the penalty when the Guest cancels the Accommodation Contract, in accepting such special contract.
3. If a Guest does not arrive by 8 p.m. on the day of accommodation without contacting the Hotel (or by two hours after the expected time of arrival if the Guest has stated such time in advance), the Hotel may regard the Accommodation Contract as having been cancelled by the Guest and proceed with the matter accordingly.
Right to Cancel Accommodation Contract by the Hotel
Article 7 Our hotel may cancel the accommodation contract in any of the following cases:
(1) When the guest is deemed to be in danger of engaging in conduct that will violate the provisions of the law, the public order or good morals in regard to his/her accommodation, or when he/she is deemed to have engaged in such conduct.
(2) When the person seeking accommodation can be clearly detected as carrying an infectious disease.
(3) When the Hotel is asked to assume an unreasonable burden in relation to its accommodation.
(4) When the Guest is deemed to be threatening to disturb the peaceful order of the Hotel by making unreasonable complaints or demands within the Hotel.
(5) When it is impossible to provide accommodation due to a natural disaster or other force majeure.
(6) When any of the following individuals falls under the guest list:
① A person who is a member of an organized crime group, a person related to or a member of an organized crime group, or other anti-social forces. ② A corporation or other organization whose business activities are controlled by members of an organized crime group. ③ A corporation with an officer who is a member of an organized crime group. (7) When the guest makes intimidating demands, such as violence, against the hotel facilities or employees, or is asked to assume a burden that is beyond the reasonable scope of the circumstances.
(8) When the guest is clearly deemed unable to repay.
(9) When the Guest smokes in bed, tampers with fire-fighting equipment, or fails to observe any other prohibited activities stipulated by the Hotel (limited to those necessary for fire prevention purposes)
(10) When the case falls under the provisions of prefectural ordinances.
2. When the Hotel cancels the Accommodation Contract in accordance with the provisions of the preceding paragraph, it will not charge the Guest any fees for any accommodation services, etc. that he/she has not yet received.
(1) When the guest is deemed to be in danger of engaging in conduct that will violate the provisions of the law, the public order or good morals in regard to his/her accommodation, or when he/she is deemed to have engaged in such conduct.
(2) When the person seeking accommodation can be clearly detected as carrying an infectious disease.
(3) When the Hotel is asked to assume an unreasonable burden in relation to its accommodation.
(4) When the Guest is deemed to be threatening to disturb the peaceful order of the Hotel by making unreasonable complaints or demands within the Hotel.
(5) When it is impossible to provide accommodation due to a natural disaster or other force majeure.
(6) When any of the following individuals falls under the guest list:
① A person who is a member of an organized crime group, a person related to or a member of an organized crime group, or other anti-social forces. ② A corporation or other organization whose business activities are controlled by members of an organized crime group. ③ A corporation with an officer who is a member of an organized crime group. (7) When the guest makes intimidating demands, such as violence, against the hotel facilities or employees, or is asked to assume a burden that is beyond the reasonable scope of the circumstances.
(8) When the guest is clearly deemed unable to repay.
(9) When the Guest smokes in bed, tampers with fire-fighting equipment, or fails to observe any other prohibited activities stipulated by the Hotel (limited to those necessary for fire prevention purposes)
(10) When the case falls under the provisions of prefectural ordinances.
2. When the Hotel cancels the Accommodation Contract in accordance with the provisions of the preceding paragraph, it will not charge the Guest any fees for any accommodation services, etc. that he/she has not yet received.
Registration of Accommodation
Article 8 Guests are required to register the following particulars at the hotel front desk on the day of their stay:
(1) Name, age, sex, address and occupation of the Guest.
(2) In the case of a foreigner, nationality, passport number, port and date of entry into Japan.
(3) Date of departure and scheduled time of departure.
(4) Any other information deemed necessary by the Hotel. 2 If the Guest intends to pay the charges stipulated in Article 12 by any means other than currency, such as a voucher or credit card, these must be presented in advance at the time of registration stipulated in the preceding paragraph.
(1) Name, age, sex, address and occupation of the Guest.
(2) In the case of a foreigner, nationality, passport number, port and date of entry into Japan.
(3) Date of departure and scheduled time of departure.
(4) Any other information deemed necessary by the Hotel. 2 If the Guest intends to pay the charges stipulated in Article 12 by any means other than currency, such as a voucher or credit card, these must be presented in advance at the time of registration stipulated in the preceding paragraph.
Occupancy Hours of Guest Rooms
Article 9 The hours during which guests may use the guest rooms of our Hotel are as follows: [the CLASSIC: from 2:00 PM to 11:00 AM the following day, the BAY SUITES: from 3:00 PM to 12:00 PM the following day]. However, in the case of consecutive stays, guests may use the rooms all day, except on the days of arrival and departure.
2 Notwithstanding the provisions of the preceding paragraph, the Hotel may permit the Guest to occupy the room outside the hours specified in the same paragraph. In this case, the following additional fees will be charged.
＜ the CLASSIC ＞
(1) Until 3:00 p.m., a quarter of the room rate
(2) Until 6:00 p.m., half the room rate
(3) After 6:00 p.m., the full room rate will be charged
< the BAY SUITES>
(1) Until 4:00 p.m., 1/4 of the room rate
(2) Until 7:00 p.m., half the room rate
(3) After 7 p.m., the full room rate will be charged.
2 Notwithstanding the provisions of the preceding paragraph, the Hotel may permit the Guest to occupy the room outside the hours specified in the same paragraph. In this case, the following additional fees will be charged.
＜ the CLASSIC ＞
(1) Until 3:00 p.m., a quarter of the room rate
(2) Until 6:00 p.m., half the room rate
(3) After 6:00 p.m., the full room rate will be charged
< the BAY SUITES>
(1) Until 4:00 p.m., 1/4 of the room rate
(2) Until 7:00 p.m., half the room rate
(3) After 7 p.m., the full room rate will be charged.
Observance of Hotel Regulations
Article10. The Guest shall observe the Use Regulation established by the Hotel, which are posted within the premises of the Hotel.
Business Hours
Article11. The Hotel’s facilities, are notified in detail by brochures as provided, notices displayed in each place, service directions in guest rooms and others.
2. The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes of the Hotel. In such a case, the Guest shall be informed by appropriate means.
2. The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes of the Hotel. In such a case, the Guest shall be informed by appropriate means.
Payment of Accommodation Fees
Article 12 The breakdown of the accommodation fees, etc. to be paid by the guest shall be as set forth in Attached Table 1 (※).
2. Payment of accommodation fees, etc. as set forth in the preceding paragraph shall be made at the front desk at the time of the guest's departure or when requested by the hotel in currency or by any other means acceptable to the hotel, such as traveller's cheques, accommodation vouchers or credit cards.
3. Even if the Guest voluntarily does not stay after the Hotel has provided the guest room to the Guest and made it available for use, the accommodation fee will be charged.
2. Payment of accommodation fees, etc. as set forth in the preceding paragraph shall be made at the front desk at the time of the guest's departure or when requested by the hotel in currency or by any other means acceptable to the hotel, such as traveller's cheques, accommodation vouchers or credit cards.
3. Even if the Guest voluntarily does not stay after the Hotel has provided the guest room to the Guest and made it available for use, the accommodation fee will be charged.
Liabilities of the Hotel
Article13. The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in case where such damage has been caused due to reasons for which the Hotel is not liable.
2. The Hotel has received the “PASS MARK” (Certificate of excellence of fire Prevention Standard issue by the fire station), furthermore, the Hotel is covered by the Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.
2. The Hotel has received the “PASS MARK” (Certificate of excellence of fire Prevention Standard issue by the fire station), furthermore, the Hotel is covered by the Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.
Handling when Unable to Provide Contracted Rooms
Article14. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the hotel is not liable, the Hotel shall not compensate the Guest.
2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the hotel is not liable, the Hotel shall not compensate the Guest.
Handling of Deposited Articles
Article15. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to the goods, cash or valuables deposited at the front desk by the Guest, except in the case when this has occurred due to causes of force majeure. However, for cash and valuables, when the Hotel has requested the Guest to report its kind and value but the Guest has failed to do so, the Hotel shall compensate the Guest within the limits of 150,000yen.
2. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at the front desk. However, for articles of which the kind and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limits of 150,000yen, except in case where loss or damage was caused intentionally or by gross negligence on the part of the hotel.
2. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at the front desk. However, for articles of which the kind and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limits of 150,000yen, except in case where loss or damage was caused intentionally or by gross negligence on the part of the hotel.
Custody of Baggage and/or Belongings of the Guest
Article16. When the baggage of the Guest is brought into the Hotel before his arrival, the Hotel shall be liable to keep it, only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the front desk at the time of his check-in.
2. When the baggage or belongings of the Guest is found left after his check-out, and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for future instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall handle it by the Lost and Found Law.
3. The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.
2. When the baggage or belongings of the Guest is found left after his check-out, and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for future instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall handle it by the Lost and Found Law.
3. The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.
Liabilities in regard to Parking
Article17. The Hotel shall not be liable for the custody of a vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for the damage caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.
Liabilities of the Guest
Article18. The Guest shall compensate the Hotel for the damage caused though intention on negligence on the part of the Guest.
Waiver for Computer Communication Services
Article19. Please be aware that Guests are liable for any use of computer communication services from within the Hotel. The Hotel cannot be held liable for any possible damage that may be caused by a systems failure or any other reasons while the computer communication services are being used. In addition, the Guests may be required to compensate the Hotel and third parties for any possible damage caused by acts that we judge to be an inappropriate use of our computer communication systems.
Governing Language
Article20. These terms are provided in both Japanese and English. In case of a discrepancy between the Japanese and English, the Japanese version will take precedence.
Revision of General Terms and Conditions for Hotel Accommodation
Article 21 These Accommodation Contracts may be revised at the discretion of the Hotel. In the event that these Accommodation Contracts are revised, they will be posted in a viewable form on the Hotel's website at least one month prior to the date of revision, and the revised Accommodation Contracts will come into effect at midnight on the date of revision.
